What is the dispatcher's role during an EVD response?

• A. To drive the vehicle when no one else is available.
• B. To perform on-scene medical procedures.
• C. To secure parking permits for the unit.
• D. To provide location, route instructions, safety updates, and coordinate resources and priorities.

Answer: (D)

The essential role of the dispatcher during an EVD response is to act as the central communications hub, guiding the unit from dispatch to hospital delivery and coordinating everything needed for a safe, efficient run. They provide the exact location and route directions to the driver, relay real-time traffic and road condition updates, and issue safety advisories as conditions change. They also coordinate with other responding agencies and units, request additional resources if needed, clear routes for priority travel, and keep the receiving facilities informed so they can prepare. Throughout, they monitor the unit’s status and ETA, adjust priorities, and relay information about hazards or changes in the incident scope.

Driving the vehicle, performing on-scene medical procedures, or securing parking permits are not the dispatcher’s responsibilities during an active response. Those tasks fall to the crew and other on-scene personnel, while the dispatcher focuses on logistics, safety, and coordination.